Player support

How can we help?

For the fastest help, include your iPhone model or iPad model, iOS version, Jack-O-Lantern Jump version, realm, score, and what happened immediately before the issue.

Contact Kitten Software Support

Game Center sharing

In build 94 and later, sharing is off until you choose Enable Sharing from the leaderboard button or Settings → Game Center. New scores and achievements then go to Apple; other players can see your score and Game Center name/profile. Choose Stop Sharing in the same setting to prevent future uploads. Already posted scores remain with Apple. Offline play and local records work without sharing.

What should I try first?

Close and reopen the game, confirm iOS is up to date, and try the same action again. If the issue continues, send a screenshot or short screen recording. Reinstalling may remove progress stored only on the device, so contact support before reinstalling when progress matters.

How do I steer?

Hold the left or right side of the screen while Jack is airborne. Release to stop steering. Jack never steers automatically.

How do lives work?

Every run starts and caps at three hearts. Scarce heart pickups restore one missing heart.

Why can’t I stomp a ghost?

Ghosts are supernatural hazards. Collect Shield, Night Zap, or Pip to banish them.

How do boss battles work?

Use the full-width arena floor to dodge while the cue is red. When it changes to cyan STOMP NOW, land on the marked top area. Each guardian takes multiple successful stomps; use the visible health meter and attack cues.

What do the power-ups do?

Shield absorbs danger and can banish ghosts. Pip follows Jack and attacks nearby regular monsters. Wings slow falls, Freeze slows hazards, Night Zap clears nearby monsters, and Flame raises the score streak. Poison ends active powers, weakens jumping and steering, and blocks spring boosts and streaks. Boss arenas clear loose pickups so the fight remains readable.

What happens after Realm 10?

Defeating the Eclipse Reaper leads directly into the endless Nightmare ascent. The game keeps going through fifteen rotating themes with recurring guardians and rising difficulty. Credits are available from Settings without interrupting play.

Can I play without Game Center?

Yes. Game Center leaderboards and achievements are optional. The full game and local progress work offline.

Audio and haptics

Open Settings from the title screen or pause menu to change music, sound effects, and haptics. The game uses one arcade ruleset.

Report a problem

Contact Kitten Software Support (macrilege@gmail.com). Describe what you expected, what happened instead, and whether it happens every time. Screenshots or a short screen recording are especially helpful for collision or visual issues. Never include passwords or Apple Account credentials.

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